Moon Dog Coffee Co.

Privacy Policy

Last updated: August 5, 2026

Moon Dog Coffee Co. (“Moon Dog Coffee,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through moondogcoffeeco.com, how we use and share it, and the choices available to you.

Information We Collect

Information You Provide

We may collect information you provide when you:

  • Submit a contact or interest form
  • Create or manage a customer account
  • Purchase a product or enroll in a subscription
  • Contact us about an order, delivery, subscription, or other question

This information may include:

  • Your name
  • Email address
  • Telephone number
  • Billing and delivery addresses
  • Account login information
  • Order and subscription details
  • Coffee selections and delivery preferences
  • Messages or other information submitted through our Contact page

Payment Information

Payments are processed securely through the payment services available during WooCommerce checkout. Moon Dog Coffee does not directly receive or store your complete credit or debit card number.

We may receive limited payment-related information from our payment processor, such as payment status, card type, expiration information, and the last four digits of the payment method, when needed to process orders, renew subscriptions, issue refunds, or provide customer support.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies. This may include:

  • Internet Protocol address
  • Browser and device type
  • Operating system
  • Pages visited
  • Referring website or source
  • Approximate location
  • Date, time, and duration of visits
  • Interactions with website features

We currently use Google Analytics, IONOS website analytics, and Jetpack to help us understand website traffic, improve site performance, protect the website, and learn how visitors use our pages.

How We Use Information

We may use collected information to:

  • Process and fulfill purchases and subscription orders
  • Deliver or ship coffee to the address provided
  • Create and manage customer accounts
  • Process monthly subscription renewals
  • Record customers’ blend selections
  • Communicate about orders, payments, deliveries, or subscriptions
  • Respond to contact forms, questions, and privacy requests
  • Provide customer service
  • Prevent fraud and protect our website
  • Measure website traffic and performance
  • Improve our products, website, and customer experience
  • Maintain business and tax records
  • Comply with legal and regulatory obligations

Cookies and Analytics

Our website and service providers may use cookies or similar technologies to operate the website, remember customer preferences, maintain shopping-cart and account functions, process checkout, measure site usage, and support website security.

Google Analytics, IONOS website analytics, and Jetpack may collect information about your browser, device, approximate location, and interaction with the website according to their respective privacy practices.

You may be able to restrict or delete cookies through your browser settings. Disabling necessary cookies may prevent certain features—such as the shopping cart, checkout, or customer account—from working correctly.

How We Share Information

We may share information with service providers that help us operate Moon Dog Coffee, including providers supporting:

  • Website hosting and maintenance
  • WooCommerce checkout and subscriptions
  • Payment processing
  • Analytics and website performance
  • Fraud prevention and security
  • Shipping and local delivery
  • Email and customer communications
  • Accounting, tax, and legal compliance

These providers receive information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law.

We may also disclose information when required to comply with applicable law, a court order, legal process, or a valid government request; to protect our rights, customers, or property; or in connection with a sale, transfer, or reorganization of the business.

Moon Dog Coffee does not sell customers’ personal information for money.

Customer Accounts

Customers who create an account may be able to review or update certain account, address, order, payment, and subscription information through the Join Our Pack! customer-account page.

Customers are responsible for keeping their account credentials confidential and for providing accurate and current account and delivery information.

How Long We Retain Information

We retain personal information for as long as reasonably necessary to:

  • Provide products and subscription services
  • Maintain customer accounts
  • Complete orders and resolve customer-service matters
  • Maintain accounting, tax, and transaction records
  • Prevent fraud and protect the website
  • Meet legal or regulatory requirements

Retention periods may vary according to the type of information and the reason it was collected. Information may be retained after an account or subscription is cancelled when required for legitimate business, tax, fraud-prevention, or legal purposes.

Your Privacy Choices

You may contact Moon Dog Coffee to request that we:

  • Provide information about personal information associated with you
  • Correct inaccurate personal information
  • Delete personal information when applicable
  • Address a privacy concern or question

Some information may need to be retained to complete transactions, maintain required business or tax records, prevent fraud, resolve disputes, or comply with legal obligations.

To submit a privacy request, please use the Contact page at moondogcoffeeco.com. We may need to verify your identity before completing certain requests.

Data Security

We use reasonable administrative and technical safeguards intended to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Children’s Privacy

Moon Dog Coffee’s website and online store are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

If you believe a child has submitted personal information through our website, please contact us through the Contact page.

External Websites

Our website may contain links to websites or services operated by other organizations. Moon Dog Coffee is not responsible for the privacy practices or content of external websites. Please review the privacy policy of any external service you visit.

Changes to This Policy

We may update this Privacy Policy as our website, services, or legal obligations change. The revised policy will be posted on this page with an updated “Last updated” date.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Moon Dog Coffee through the Contact page at moondogcoffeeco.com, or email info@moondogcoffeeco.com